Step 1: To return an item, please email customer service at support@bagtag.com and specify the reason for the return or exchange. You will then receive more information on how to return your order.
Step 2: Place the item securely in its original packaging and mail your return to the following address:
BAGTAG
Randstad 21-39A
1314 BM Almere
The Netherlands
Please note, you will be responsible for all return shipping charges.
Step 3: After receiving your return and inspecting the condition of your item, we will process the return. Please allow at least 14 days from the receipt of your item to process the return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.