What if my item is damaged or defective? January 30, 2023 10:33 Updated Please contact support and inform us about the situation within two months of discovering the defect. We will then discuss how we will handle the issue. Email support: email@example.com. Related articles How do you upload personal information or a picture on a RIMOWA Electronic tag? How do you register a BAGTAG Fix for the first time? How to remove the BAGTAG Flex from a bag How to register the BAGTAG Flex How do I return an item?