What if my item is damaged or defective? November 23, 2021 12:56 Updated Please contact support and inform us about the situation within two months after you discover the defect. We will then discuss how we will handle the issue. Email: firstname.lastname@example.org Related articles Do delivery and returns cost anything? How do I return a purchase made in your webshop? KLM How can I remove my flight information from my BAGTAG FIX when not travelling? Comments 0 comments Article is closed for comments.