We have identified that the BAGTAG device may not work as expected with the Samsung Ultra S24 and S25 due to an issue with the NFC chip in the device. Unfortunately, this is a hardware issue specific to the Samsung Ultra S24 and S25, and it is beyond our control to resolve. This means that the NFC connection, which is crucial for the proper functioning of the BAGTAG device, is unreliable on this particular model.
To ensure you can still use your BAGTAG seamlessly, we recommend using another phone for the label update. You can also consider using BAGTAG Fix, which does not require an NFC connection. BAGTAG Fix offers an alternative method of updating your BAGTAG device and is compatible with a wide range of smartphones, including the Samsung Ultra S24 and S25. This solution will help you avoid any issues related to the NFC chip and ensure your baggage tagging process is smooth and hassle-free.