In some cases, the update is not fully performed or is incorrect. Leading to an error in the information shown on the device. This can be the result of:
- Lost connection: The phone lost connection with the BAGTAG.
- Early removal: The phone was removed before the BAGTAG update was completed.
- Phone placement: The placement of the phone caused an issue with the transfer.
What should the display look like?
The BAGTAG should always show a clear black-on-white screen (the same as a traditional paper label).
Is this not the case? Please try the update again, even if the BAGTAG app says that the label was successfully sent your your device.
How do I successfully update the BAGTAG?
Follow the in-app instructions to register or update your BAGTAG Flex.
Hold your phone against the NFC area of the BAGTAG and wait until the digital baggage label is fully transferred and the update is complete. Updating usually takes around 7 seconds.